FAQs

 you ship to my country?

• We offer WORLDWIDE SHIPPING for most of our orders (unless specified on the product page) so it's very likely we can ship to your country.

How long does it take for an order to arrive?

• Order processing time takes 1-5 business days before shipment.  You can 'CONTACT US' atpaul@jonesandmacmillan.com for specific shipping times.
• US orders ship USPS.
• All Other Countries Ship Post
• If you have any questions about our shipping times, please contact us and will be happy to help!
• PLEASE NOTE:  ***** most products ship arrive in 5 to 7 days, although certain items can take up to 4 weeks in the US for items we ship directly from manufacturing due to demand
• For third tier countries, we can only offer proof of shipment, we are not responsible for missing, miss delivered, or damaged items once they are shipped as tracking is not available
• For more information please contact us .    

Can I change my shipping address or cancel after I place my order?

• For change of shipping address or cancelling after your order has been placed, please let us know ASAP so we can make the change. We cannot guarantee that the address will be updated in time or cancelled before your item is shipped because orders are sent to our fulfillment team in a few hours and we cannot stop shipment at that point, so please give us the information as soon as possible. We will do our best to accommodate you.

Can I have a tracking number?

• Certain countries we cannot provide tracking as it is not available.  Some orders will ship in multiple boxes

I ordered 2+ items, but only received one... where's my order?

• We may ship in separate packages to either save cost or to get items faster to you

Why have I not received any order confirmation details?

• Most times this is because our customers have accidentally entered their email information incorrectly.